FAQ

Orders & Processing

How long does it take for my order to be ready? Most orders are ready within 1–3 business days. Larger or custom projects may take a little longer, but I’ll always keep you updated.

Do you offer rush orders? Yes, there is a fee and depending on current workload. Send me a message before ordering so I can confirm availability.

How will I know when my order is ready for pick‑up? You’ll receive an email or text notification as soon as your order is complete and ready for pick‑up.

Can I change or cancel my order after it’s placed? Changes can be made within the 24 hours of ordering. After production begins, changes or cancellations may not be possible.

Pick‑Up

What are your pick‑up hours? Wednesday–Friday: 12 PM – 6 PM Saturday: 11 AM – 3 PM Sunday: Closed

Where do I pick up my order? Pick‑ups are located in Ruby, South Carolina. The exact address is included in your order confirmation.

Can I schedule a different pick‑up time? Absolutely, just reply to your confirmation message and we’ll work out a time that fits your schedule.

What happens if I miss my pick‑up window? No worries! Your order will be safely held. Just message me to reschedule.

DTF Transfers

What size sheets do you offer? I offer multiple sizes including single designs and custom inches.

How long do DTF transfers last? With proper application and care, DTF transfers can last 50+ washes without cracking or peeling.

Do you offer gang sheet printing? At this time, we do not.

What file types do you accept for DTF designs? Preferred formats: PNG with a transparent background.

Can you fix or edit my artwork? Yes, basic edits are free. More detailed design work may have a small fee.

Custom Apparel

What brands of shirts do you use? I use high‑quality brands like Gildan Softstyle. If you're looking for other brands message us and we can quote you.

Do you offer bulk pricing? Yes! Bulk orders receive discounted pricing and are automatically added at checkout.

Can I bring my own shirt? Yes, but the item must be new, unworn, and unwashed to ensure the best results.

What is your return or remake policy for custom items? Because items are custom‑made and made-to-order returns aren’t accepted. However, if there’s an issue with the print or product quality, I will happily remake it.

Shipping

Do you ship orders? Yes! Em.Ma Creative Studio offers fast, reliable shipping on most items including DTF transfers and custom apparel.

How long does shipping take? Orders ship within 1–3 business days after production is complete. Delivery times vary based on your location, but most packages arrive within 2–5 business days.

Which carrier do you use? I primarily ship through USPS for quick and affordable delivery. Larger orders may ship through UPS.

Do you provide tracking numbers? Yes, once your order ships, you’ll receive an email with your tracking number so you can follow your package every step of the way.

How much is shipping? Shipping rates are automatically calculated at checkout based on weight and destination. DTF transfers typically ship at a low rate.

What if my package is delayed or lost? If your package is delayed, please check your tracking number first. If it appears lost or hasn’t moved in several days, contact me and I’ll help resolve it.

What if my item arrives damaged? If your order arrives damaged, email me within 48 hours with photos and your order number. I’ll make sure you’re taken care of.

Payments

What payment methods do you accept? I accept all major cards, ShopPay, and other secure payment options available at checkout.

Do you require payment before starting an order? Yes, payment must be completed before production begins.